ONLINE SHOPPING HELP
Where can I buy Soft Flex Company products?
We are located in bead stores all over the world - check here to Find a Bead Store near you. We travel to trade shows on a regular basis and you can check out our Show Schedule. And, of course, you can always order our product directly from us, online.
Can I order Soft Flex Wire Samples?
Yes. We will gladly send Wire Samples to assist you in making your item choice. Free "Sample" consists of approximately 10 in. of each diameter of Soft Touch™ Wire in Original Steel Tone color, along with a brochure that gives further information regarding the recommended application of each of the diameters to various materials to be strung. Please Answer a few simple survey questions to receive your
FREE SAMPLE and a BROCHURE about our wire. Click here to get started!
How do I place an order?
Online
It’s easy. Click here for help navigating our online store.
Phone/Fax Orders
Call us at Toll-Free Phone# 1-866-925-FLEX (3539) or Fax# 707-938-3097
Do you have Wholesale Pricing?
Yes we do. However, we are currently unable to show these discounts in your shopping cart. You may click here to read about our Discount Structure and procedure.
How do I pay for my purchase?
We accept MasterCard, Visa, Discover & American Express upon checkout.
Is the information I give you secure?
All orders are encrypted with a VPN connection. This technology encrypts all of your personal information including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.
How long will my order take?
If you place your order before noon, we do our very best to get it out to you the same day. We ship U.P.S., and leave it up to you what type of shipping (1-day, 2-day, 3-day, or ground which is 5-7 working days) you would like to have.
Do you have alternative Shipping methods to UPS?
Yes, you can also ship your items via U.S. Postal Priority Mail. To take advantage of this shipping method, type “PRIORITY MAIL, PLEASE” into the comment box when you submit your online order.
Do you ship internationally?
Yes, we do ship internationally. We ship via U.P.S. You are more than welcome to place an order on-line or to contact us at Toll-Free Phone# 1-866-925-FLEX (3539). You may email Info@softflexcompany.com for a quote on USPS Priority International Mail. Please go to International FAQ's for more information..
What is your return policy?
At Soft Flex Company, we stand behind the quality of our products. If you're not 100% satisfied with your purchase, send it back to us in its original condition and packaging.
Soft Flex Company Guarantee - Returns and Exchanges
We'll be happy to issue you a full refund or exchange when the item is returned to us within 45 days from the date of your purchase.
Please note that books, videos and DVDs are final sale. Items returned not in their original condition and packaging may be subject to a 20% restocking fee. If you are returning an item because of a mistake on our part, we will refund your return postage.
Please send your returns with a copy of the original invoice or sales receipt and an explanation of why you are returning the merchandise to:
Soft Flex Company
19642 8th Street East
Sonoma, CA 95476
For more information or inquiries about our return policy, please contact us via e-mail at: info@softflexcompany.com or call us Toll-Free at 1-866-925-FLEX (3539) - 9am-4pm PT, Mon-Fri - A live person will answer!
What are Cookies and how do I enable them?
Cookies are pieces of information that are stored by your hard drive to remember aspects of your visits to a particular Web site. We use cookies to help us improve your shopping experience by tracking which areas of our site are most and least popular. We never use cookies to store confidential information like passwords or credit card information. Most Web browsers automatically accept cookies. You will need cookies to be turned on and/or your security settings to be set at an acceptable level when you are attempting to complete a purchase.
Are "Cookies" Dangerous to My Computer?
NO. A cookie is a simple piece of text. The cookie is stored on the user's machine, but it is not an executable program and cannot do anything to your machine. It cannot be used as a virus, and it cannot access your hard drive.
What browser do I need to shop?
If you are using older versions of these browsers (Internet Explorer 3.0 or earlier, Netscape Navigator 3.0, AOL 3.0 or earlier, or Web TV) you may experience technical difficulties with online ordering. You can check the version of the browser you are using by clicking on the item “About …” under the Help menu (or icon).
Download any of the following recommended browsers:
Windows
Mac
Internet Explorer 6 or higher
Click on "Tools" at the top of the browser. Select "Internet Options" and click on the "Privacy" tab. Using the slider graphic, set it to "Medium'. Once you have checked that the correct privacy level is selected, click "OK" to close and exit the Internet Options menu.
Internet Explorer 5 or higher:
Click on "Tools" at the top of the browser. Select "Internet Options" and click on the "Security" tab. In the white box at the top, there is a blue-green Earth icon. This should be highlighted in blue, if not, click on the icon to highlight it. The section at the bottom of the box will be entitled "Security level for this zone". You will see a slider that sets the level of security. To use this site properly, "Medium" must be selected as the security level. Once you have checked that the correct security level is selected, click "OK" to close and exit the Internet Options menu.
Internet Explorer 4 or higher:
Click on " View " at the top of the browser. Select "Internet Options" and click on the "Security" tab. You will see a "Zone" line in which there is a small blue-green Earth icon labeled Internet. If this is not the case, click on the small black down triangle next to the Zone line and select it from the drop down list that appears. The section at the bottom of the box will be entitled "Internet Zone". You will see four level of security options. To use this site properly, "Medium" must be selected as the security level. You can do this by clicking in the radio button (small white circle) to the left. A black dot will appear in the middle of the radio button. Once you have checked that the correct security level is selected, click "OK" to close and exit the Internet Options menu.
Netscape Navigator 4 or higher:
Click on the "Edit" menu at the top of the browser, select "Preferences" from the drop down menu that appears. From the menu on the left, click on "Advanced". You will see is a box entitled "Cookies". Click in the radio button (small white circle) next to "Accept all cookies". A black dot inside the button indicates that this option is selected. Click on "OK" to close the Preferences menu.
Opera 7 or higher:
Click on the "File" menu at the top of the browser, select "Preferences" from the drop down menu that appears. From the menu on the left, click on "Privacy". You will see is a box entitled "Cookies". Click in the checkbox (small white square) next to "Enable Cookies". A check indicates that this option is selected. Click on "OK" to close the Preferences menu. |
