Can I purchase items for delivery outside of the U.S.?
If your order is being shipping internationally, please note that your online order will reflect UPS shipping rates. However, we automatically change your shipping method to USPS Priority International Mail when we receive the order. USPS Priority International Mail is less expensive than our standard UPS rates and takes approximately 7 to 10 days to deliver. We want to give you the best shipping price possible. Please email firstname.lastname@example.org for further information.
Do you offer discounts for international customers?
Yes, we do. You are more then welcome to place an order online or to contact us at (707) 938-3539 to place your order. View our discount page for more information, follow this link: Discounts.
Where can I buy Soft Flex Company products?
We are located in bead stores all over the world. We travel to trade shows on a regular basis, check out our show schedule . And, of course, you can always order our product directly from us by phone, fax or online.
How do I pay for my purchase?
We accept MasterCard,Visa,Discover & American Express.
How long will my order take?
If you place your order before noon, we do our very best to get it out to you the same day. Please email Info@SoftFlexCompany.com for a better quote on shipping with United States Postal Service. We can also estimate the time that it will take to get to you.
How do you declare goods for Customs Purposes?
We declare goods as Craft Supplies.
Are Custom's Duty Fees/Sales Taxes included in my Order Total?
Customs Duty Fees/Sales Tax are not included in shipping costs for international orders. Customers must be prepared to pay those fees at the time of delivery or pick-up. We do not have the ability to project the fee rate and these fees vary from country to country. These fees are controlled by the countries government. We have no control over these fees.
Call UPS at 1-800-782-7892, state that you are ordering Craft Supplies from a company in California, USA and give them your total order amount to receive an approximate dollar amount of Fees due at Time of Delivery for your UPS package.
Attention Canadian Customers: Please note, the US total price is converted into its Canadian equivalent according to the going exchange rate; this rate fluctuates. If the package is stopped by Customs at the border, you must be prepared to pay the following fees upon delivery:
- GST (Goods and Services Tax - this is federal; it does not vary and is approx 7%)
- PST (Provincial Sales Tax - this varies from province to province and is anywhere from 6% - 8% of the total items purchase price - GST is paid on the purchase price AND S&H - two separate calculations)
- Duty - this is completely variable, depending on the goods (in this case Craft Supplies) being brought into the country and the dollar value of the goods.
- Excise tax - variable, depending on the goods.
- If the parcel is shipped by mail, Canada Post charges a flat $5.00 handling fee.
- If the parcel is delivered by UPS, a flat brokerage fee applies
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International Calling Codes
Here is a great link from AT&T: http://kropla.com/dialcode.htm