At Soft Flex Company, we stand behind the quality of our products. If you're not 100% satisfied with your purchase, send it back to us in its original condition and packaging.
Soft Flex Company Guarantee - Returns and Exchanges
We'll be happy to issue you a full refund or exchange when the item is returned to us within 45 days from the date of your purchase.
Items returned not in their original condition and packaging may be subject to a 20% restocking fee. If you are returning an item because of a mistake on our part, we will refund your return postage.
Please send your returns with a copy of the original invoice or sales receipt and an explanation of why you are returning the merchandise to:
Soft Flex Company
22678 Broadway
Suite 1
Sonoma, CA 95476
For more information about our return policy, please contact us via e-mail at: info@softflexcompany.com or call us Toll-Free at 1-866-925-FLEX (3539) - 8am-4pm PT, Mon-Fri - A live person will answer!
WOW! You win the prize for the best customer service! I wish everyone I dealt with online were as cordial and accommodating as you are. I am a very satisfied.
Make your own jewelry with Soft Flex® beading wire. Learn beading tips, get inspired with free beading projects and do your bead shopping all in one place! Browse useful charts and interesting beading articles, get answers to your jewelry-making questions and learn everything you ever wanted to know about gemstone beads. Shop the best quality beading wire, crimps, clasps, beads and gemstones.
Defining Excellence Then and Now - We lead our industry with simply the best products and services. We celebrate our innovative ideas and proudly inspire creativity with our passion to educate. We are dedicated to exceeding the expectations of our customers and are grateful for their continued loyalty.
